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Posts Tagged ‘Linda Tang’

“How Can 50% Nursing Students Fail The Same Paper”

May 25, 2010 2 comments

There’s an interesting thread on the Trademe boards today, it’s concerning the ability of nursing students to pass tests set for them in New Zealand and the requirement for them to pay to re-sit those failed tests.

It caught our attention as it ties in with what student nurse Linda Tang said a while ago and it also adds further weight to the argument of a leading academic at Auckland University, Professor Manying Ip, that international students “are seen only as cash cows”.  Professor Ip said the value of international students are being equated by schools to getting a new IT room or a swimming pool, rather than any of the non-monetary benefits they bring.

If you are an international student planning to study in New Zealand you may find the following interesting too:

“How can 50% nursing students fail the same paper

and it not be a reflection on the lecturer and the institution? Our friend is a 3rd year nursing student at AUT and she tells me today that 50% of her class have failed a presentation paper for one of her subjects. She seems resolute and is planning to work really hard to cream the nest assessment point, which will enable her to then still pass the paper. I am a nurse with post grad quals and I read her presentation and it was fantastic and much more than what I think is realsitic from an undergraduate student. I recall our lecturers, and they were by no means perfect, offering to review our draft assignments and then offer constructive advice on what needed remedying. I was fortunate and was fairly good at assignments, so never utilised this option, but more than 1/2 of my class did so routinely. This is not on offer to my friend or her cohorts. They are pretty much cut adrift. It smacks of just give us your money, and for alot of these students who are non New Zealanders, we are talking alot of money, we wont support you, then fail you and you will have to pay again. It very much reminds me of the Asian student who took the Uni to court last year (ed. Linda Tang) after they failed her for her poor English, in her last semester of her 3rd year!! Whats up with that. I’m all for having students to meet preset English standards but these needs to be identified pre registration in year 1! These Unis are a blardy law unto themselves and it makes me ashamed and angry.”

“They fail people in their third year as they have then creamed three years of fees off them, all about bums on seats.(=money in the bank for the educational institution)

It certainly smacks of that, doesn’t it? I rememeber hearing that about 70% of nursing students never complete their degree. Not sure how you could validate that but I recall it being touted as being the highest percentage of any undergraduate programme and had been for years. And still is today, as I understand. So why is that? And what are the Unis doing about it? Are their lecturers so bad that they cant teach the students what they need to know? Are the entry standards too low? I think the issues are multi factorial for sure but certainly stories like I shared in post 1 leave a very bad taste in my mouth!

I had the same thing with a management paper, where everyone failed.
BUT, my dad was a lecturer in Business and Management and he had to fail students if their English was so bad that they couldn’t get anything across on paper. It’s all very well saying “but they have the skills” – if they are unable to communicate anything on paper, then they cannot fairly pass a course where a large componant is written work. That’s what academic IELTS results are for and that’s why some universities have a better reputation than others. It’s not fair on a limited entry course for someone who can’t do the assignments gets let in (without evidence of IELTS results) when another equally skilled student without these issues misses out.

think with those numbers of failing the same subject would have to fall on the lecturer and subject at hand. Obviously they never covered it properly or it wasnt presented so that the students unserstood it. Think theyre just trying to blame students but with that high percentage the real prob should be staring them in the face.

My friend was a lecturer at AUT and was told that a certain number of students HAD to get a pass mark, otherwise they would get less funding, so she had to pass people who were totally crap, or get fired. She quit.

So clearly if people are “totally crap” as you suggest, they should have been stopped at application time, dont you think? Very bad practice and one that would surely be open to legal challenge, to allow students who were clearly not capable of passing because of their English for example, to enrol and then fail them 2-3 years down the track for poor command of the English language.

Like i said, some tertiary institutions have a better reputation and that kind of thing is a criteria involved. Every year when they list the highest rated universities, entry criteria is a measurement of quality for that exact reason. I used to work at the Overseas Admissions office at Auck Uni and I had to do a lot of comparisons on overseas unis, so I could do the credits, and they base some of that stuff on the yearly reputation results.

So if a teritary institution does not insist on academic IELTS as a pre-requisite, or has a system like AUT did where a certain number of people HAVE to pass, then there is a bad association for that institute.

hmmmm are you sure that is correct? how would your friend know this?
All nursing programs have to be certified by the nursing council so all will be similar.
We need to have exceptional standards to produce good nursing grads. Some international students who struggle with English, need to be proactive and get the assistance they require – its not up to the UNi to get them up to standard

More here

Also see our blog post -

“International Students as Customers“:- 18 June 2009

“We thought it would be good to look into the problems and expectations that international students have whilst studying in New Zealand, specifically at UNITEC.

I’ve dug up a document released in 2004 by the Higher Education Research and Development Society of Australasia (HERDSA) who promote the “development of higher education policy, practice and the study of teaching and learning”

The report talked about how the numbers of international students have increased dramatically in New Zealand – a three fold increase in the last eight years. With such a dramatic increase the challenge is to measure the legitimate needs and expectations of this group of students so that steps may be taken to meet, or exceed, them whilst still satisfying the needs of local students.

UNITEC didn’t meet student expectations
“The survey found a significant difference between students’ expectations of the service that an excellent tertiary institute should provide and the perception of services being provided at UNITEC….”

International students not getting value for money or adequate support
“….this study also confirms concerns of the international students with issues of assurance. The students in this study are not confident that they are getting value for money, or that the skills they are being taught will get them good results both academically and for future employment. They are also unsure of lecturers’ knowledge in their subject area and do not feel that an adequate range of support services are being offered to them. These are all issues that should concern the management at UNITEC… more

Talk Like A Kiwi

May 6, 2010 2 comments

Now that immigrants in New Zealand have found out they need to “dumb down” their CVs (i.e. not include irrelevant little details, e.g. degrees) to find work, a charitable trust based in Auckland is also offering to help to recent arrivals – to understand the Kiwi accent and use of English.

The British Telegraph newspaper picked up the story, written by Bonnie Malkin:

The flattened vowel, which turns “fish and chips” into “fush en chups”, and a host of colourful colloquialisms can make communicating in Kiwi vastly different to speaking any other kind of English.

Now, in an attempt to make the transition easier, puzzled new arrivals are being offered a course in how to understand the “kay-weay eksent”.

The Auckland Regional Migrant Services Charitable Trust, which helps migrants settle in New Zealand and find work, has set up the classes to help foreigners “understand the Kiwi accent and use of English“.

Nazli Effendi, who created the course, said several aspects of New Zealand communication flummoxed newcomers.

“One of the things that migrants identify as being difficult is the speed at which New Zealanders speak,” she told stuff.co.nz “The way New Zealanders pronounce their vowel sounds is also very different.” (ed. Like the word “German? Bieber fans will understand)

“As well as decoding a heavy Kiwi accent, the course focuses on phrases that could be confusing to anyone coming to the country, not just non-English speakers.

“There are some English words which have a different meaning in New Zealand,” she said.

“For example, ‘crook’ in New Zealand means sick, not a thief. I’m a South African, native-English speaker and I didn’t understand that one!” (ed. in NZ it does also mean ‘thief’)

“Trust director Mary Dawson said the course was aimed at highly skilled migrants “to ensure they obtain employment relevant to their skills”.

New Zealanders are notoriously touchy about their accents, but like to poke fun at the accents of their Australian neighbours, who they accuse of sounding like the late crocodile hunter Steve Irwin.

A distinct New Zealand variant of the English language has been in existence since the last 19th century, when English novelist Frank Arthur Swinnerton described it as a “carefully modulated murmur.”

From the beginning of the British settlement on the islands, a new dialect began to form by adopting Maori words to describe the different flora and fauna of New Zealand, for which English did not have any words of its own. “

Seriously though, not being able to talk like a Kiwi can seriously damage one’s career, despite the country having a high proportion of immigrants. As student nurse, Linda Tang,  found out.

Many think that there is only one, perhaps two types of Kiwi accent, but there are many regional variations. As the country becomes more influenced by migration and international speech patterns further variations are bound to occur: For samples of recordings see Dialects and Accents of New Zealand

Here are some direct links to the 17 samples on that site:
Male, born 1977, restaurant manager, raised Christchurch
Female, European, born 1954
female, born 1956, Lower Hutt, academic assistant

International Students as Customers

June 18, 2009 Leave a comment

Earlier today I blogged about Linda Tang’s problem with UNITEC not apologising for the way she’d been treated and thought it would be good to look into the problems and expectations that international students have whilst studying in New Zealand, specifically at UNITEC.

I’ve dug up a document released in 2004 by the Higher Education Research and Development Society of Australasia (HERDSA) who promote the “development of higher education policy, practice and the study of teaching and learning”

HERDSA’s report was called “Students’ as customers: The expectations and perceptions of local and international students” authors Carol Sherry, Ravi Bhat, Bob Beaver and Anthony Ling – all of UNITEC.

Abstract: This study assesses business students’ perceptions of services experienced at New
Zealand Tertiary Institute. The questionnaire used in this survey was based on the SERVQUAL scale that contains 20 service attributes, grouped together into five dimensions, Tangibles, Reliability, Responsiveness, Assurance and Empathy. The study found a significant difference between students’ expectations of what an “Excellent tertiary institution” should offer in the way of services and the students’ perceptions of the services currently experienced.

A significant difference was also found between the perceptions of local students and international students in all five dimensions with the international students’ perceptions of services being lower than the local students. The Degree students had higher expectations of an excellent tertiary institute than the Diploma students, while the Diploma students rated their service experiences of Unitec as slightly better than the Degree students”

The report talked about how the numbers of international students have increased dramatically in New Zealand – a three fold increase in the last eight years. With such a dramatic increase the challenge is to measure the legitimate needs and expectations of this group of students so that steps may be taken to meet, or exceed, them whilst still satisfying the needs of local students.

UNITEC didn’t meet student expectations
“The survey found a significant difference between students’ expectations of the service that an excellent tertiary institute should provide and the perception of services being provided at UNITEC. These results are not surprising as most institutions strive to do their best but very few reach perfection…..the majority of students have had positive experiences with the services provided at UNITEC. This study has however highlighted the difference in perceptions of services offered at UNITEC by the international students and the local students. When student responses were separated it could be seen that the expectation gap was larger for the international students on all five dimensions [tangibles, reliability, responsiveness, assurance and empathy] This indicates that the international students have greater concerns with the services offered to them at UNITEC than the local students. The fact that International students pay far higher fees than the local students may mean that they expect more…..”

International students not getting value for money or adequate support
“….this study also confirms concerns of the international students with issues of assurance. The students in this study are not confident that they are getting value for money, or that the skills they are being taught will get them good results both academically and for future employment. They are also unsure of lecturers’ knowledge in their subject area and do not feel that an adequate range of support services are being offered to them. These are all issues that should concern the management at UNITEC.

The international student numbers at UNITEC have more than doubled in the past two years placing a lot of stress on both academic and administrative staff alike, making it difficult to manage the individual needs of students. However if the institution wants to maintain the existing rate of growth, further research into these service areas is recommended to put in support structures for both staff and students alike.”

I’m interested to learn if UNITEC took the study on board – does it view its international students as customers. If so how can someone as capable as Linda Tang progress to the final year of her degree and seemingly fail due to what looks like a lack of support?

If her accent is a problem (I’ve heard her on TV and I don’t think it is) why wasn’t she given the support she needed to improve it earlier on in her studies, how is it possible for her to have progressed so far with such an awful ‘impediment’ after passing English language assessments?

I think that some tertiary institutions need to remember that international students are very valuable customers who pay a premium rate to study in New Zealand, they are entitled to expect value for money and higher levels of support.

The report may be found here http://www.herdsa.org.au/wp-content/uploads/conference/2004/PDF/P017-jt.pdf

Categories: Linda Tang, Racism Tags: , ,

International Students as Customers

June 18, 2009 Leave a comment

Earlier today I blogged about Linda Tang’s problem with UNITEC not apologising for the way she’d been treated and thought it would be good to look into the problems and expectations that international students have whilst studying in New Zealand, specifically at UNITEC.

I’ve dug up a document released in 2004 by the Higher Education Research and Development Society of Australasia (HERDSA) who promote the “development of higher education policy, practice and the study of teaching and learning”

HERDSA’s report was called “Students’ as customers: The expectations and perceptions of local and international students” authors Carol Sherry, Ravi Bhat, Bob Beaver and Anthony Ling – all of UNITEC.

Abstract: This study assesses business students’ perceptions of services experienced at New
Zealand Tertiary Institute. The questionnaire used in this survey was based on the SERVQUAL scale that contains 20 service attributes, grouped together into five dimensions, Tangibles, Reliability, Responsiveness, Assurance and Empathy. The study found a significant difference between students’ expectations of what an “Excellent tertiary institution” should offer in the way of services and the students’ perceptions of the services currently experienced.

A significant difference was also found between the perceptions of local students and international students in all five dimensions with the international students’ perceptions of services being lower than the local students. The Degree students had higher expectations of an excellent tertiary institute than the Diploma students, while the Diploma students rated their service experiences of Unitec as slightly better than the Degree students”

The report talked about how the numbers of international students have increased dramatically in New Zealand – a three fold increase in the last eight years. With such a dramatic increase the challenge is to measure the legitimate needs and expectations of this group of students so that steps may be taken to meet, or exceed, them whilst still satisfying the needs of local students.

UNITEC didn’t meet student expectations
“The survey found a significant difference between students’ expectations of the service that an excellent tertiary institute should provide and the perception of services being provided at UNITEC. These results are not surprising as most institutions strive to do their best but very few reach perfection…..the majority of students have had positive experiences with the services provided at UNITEC. This study has however highlighted the difference in perceptions of services offered at UNITEC by the international students and the local students. When student responses were separated it could be seen that the expectation gap was larger for the international students on all five dimensions [tangibles, reliability, responsiveness, assurance and empathy] This indicates that the international students have greater concerns with the services offered to them at UNITEC than the local students. The fact that International students pay far higher fees than the local students may mean that they expect more…..”

International students not getting value for money or adequate support
“….this study also confirms concerns of the international students with issues of assurance. The students in this study are not confident that they are getting value for money, or that the skills they are being taught will get them good results both academically and for future employment. They are also unsure of lecturers’ knowledge in their subject area and do not feel that an adequate range of support services are being offered to them. These are all issues that should concern the management at UNITEC.

The international student numbers at UNITEC have more than doubled in the past two years placing a lot of stress on both academic and administrative staff alike, making it difficult to manage the individual needs of students. However if the institution wants to maintain the existing rate of growth, further research into these service areas is recommended to put in support structures for both staff and students alike.”

I’m interested to learn if UNITEC took the study on board – does it view its international students as customers. If so how can someone as capable as Linda Tang progress to the final year of her degree and seemingly fail due to what looks like a lack of support?

If her accent is a problem (I’ve heard her on TV and I don’t think it is) why wasn’t she given the support she needed to improve it earlier on in her studies, how is it possible for her to have progressed so far with such an awful ‘impediment’ after passing English language assessments?

I think that some tertiary institutions need to remember that international students are very valuable customers who pay a premium rate to study in New Zealand, they are entitled to expect value for money and higher levels of support.

The report may be found here http://www.herdsa.org.au/wp-content/uploads/conference/2004/PDF/P017-jt.pdf

Racial Discrimination Case Cover Up

June 18, 2009 Leave a comment

Today’s NZ Herald is reporting that Linda Tang, the Chinese nursing student who was allegedly forced out of the final year of her Unitec degree course because her tutors had issues with her accent, has been offered money in exchange for her silence.

According to Lincon Tan’s article:

“The Faculty of social health sciences executive dean Wendy Horne has written to Linda Tang offering $4616 – equivalent to a year’s study fees – on condition that the matter “remain confidential between us and our respective legal advisers.

Ms Tang, 42, is planning to take her case to the Human Rights Review Tribunal after a Human Rights Commission meeting failed to resolve matters with Unitec. She says the offer was disgusting and unfair, because what she really wanted was an apology from her tutor.

“This is basically trying to buy my silence with money,” Ms Tang said.

Unitec has blamed me for destroying their reputation, but I think it is really being destroyed by its tutors.”

Fair comment. The adverse publicity her case has generated could have serious implications for all education providers if billions of dollars of foreign student revenue dries up – who’s going to risk the expense of studying in New Zealand if they’re told at the end of their course that their accent is a problem and they fail to graduate as a result?

If there is a problem with the tutors attitudes surely it would be better for Unitec to address that rather than just try to sweep it under the carpet and hope it will go away? $4616 isn’t going to change anything.

An apology should be made to MS Tang and Unitec needs to set its house in order or history will keep repeating itself. New Zealand is a multi-racial society surely it can cope with a few differences in pronunciation?

New Zealand also needs nurses, no wonder the maternity services provision is in such dire straits.

For background please see: Student nurse Linda Tang alleges racial discrimination


Categories: Linda Tang, Racism Tags: , ,
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